Privacy Policy

At Eldra, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website, using our services, or interacting with us online. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information:

• Name, email address, phone number, mailing address, and other contact details when you fill out forms, request services, or subscribe to our newsletter.

b. Non-Personal Information:

• Information automatically collected when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on the site.

c. Sensitive Health Information:

• Any health-related information voluntarily shared through our care service forms, assessment forms, or online communication with our team. This information is collected strictly to provide personalized care services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our care services.
• To respond to inquiries, requests, or service applications.
• To send updates, newsletters, and promotional information (if you have opted in).
• To maintain website security and prevent unauthorized access.
• To comply with legal obligations and regulations.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers who assist us in delivering services, maintaining the website, or processing payments.
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

All third parties are required to keep your information confidential and use it only to provide services on our behalf.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and improve website functionality. You can disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:

• Access and review the information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Opt-out of marketing communications at any time by contacting us.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete the information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Eldra Website: https://eldra.ca