Terms & Conditions

Welcome to Eldra. By accessing or using our website, services, or any content provided by Eldra, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

1. Use of Website

• The content on this website, including text, images, graphics, and videos, is for general informational purposes only.
• You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

2. Services

• Eldra provides in-home care, senior support, and related services. Our services include, but are not limited to, companion care, personal care, home care assistance, respite care, technology assistance, and massage therapy.
• Service descriptions on this website are for informational purposes and may not reflect all possible variations.
• All services are provided subject to availability, and Eldra reserves the right to refuse service for any reason permitted by law.

3. Appointments and Scheduling

• Scheduling of caregivers and services will be confirmed upon client request and availability.
• Eldra reserves the right to modify, reschedule, or cancel appointments with reasonable notice.
• Clients are responsible for providing accurate information to ensure services are appropriate for their needs.

4. Payment and Billing

• Service fees will be communicated prior to the start of any service. Payment must be made according to the terms agreed upon.
• Eldra accepts most long-term care insurance plans. Clients are responsible for verifying coverage and benefits.
• Any disputes regarding billing or insurance claims should be reported to Eldra promptly for resolution.

5. Confidentiality and Privacy

• Eldra respects your privacy. All personal and health-related information collected will be handled in accordance with our Privacy Policy.
• Information shared with Eldra, whether online, via phone, or in person, will remain confidential and used only for providing care services.

6. Client Responsibilities

Clients are expected to:

• Provide accurate information regarding health, medical history, and care requirements.
• Ensure a safe and accessible environment for caregivers to perform their duties.
• Treat caregivers with respect and courtesy at all times.

7. Liability and Disclaimer

• Eldra takes reasonable steps to ensure the safety and quality of all services provided.
• However, Eldra is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services.
• Eldra does not provide medical advice or services that require professional medical licensing. Caregivers assist with daily activities but are not substitutes for licensed healthcare providers.

8. Intellectual Property

• All content on this website, including logos, text, images, and videos, is the property of Eldra or its content partners and is protected by intellectual property laws.
• You may not reproduce, distribute, modify, or use content from this website without prior written consent from Eldra.

9. Third-Party Links

• Our website may contain links to third-party websites for your convenience. Eldra is not responsible for the content, privacy practices, or accuracy of these websites.

10. Termination

• Eldra reserves the right to terminate or restrict access to the website or services at any time, without prior notice, for users who violate these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Alberta, Canada.

Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Alberta.

12. Changes to Terms and Conditions

• Eldra reserves the right to modify or update these Terms and Conditions at any time.
• Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website or services constitutes acceptance of any updated terms.

13. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us:

Eldra Website: https://eldra.ca